The weepers and the screamers
The weepers
- When students cry, it’s important to appear sympathetic without giving in.
- Do not conduct important business with weeping students when they are upset: “Look, you’re pretty upset right now and anything we discuss has a good chance of getting jumbled. Why don’t you take a walk, get yourself together, and come back to see me?”
- When students return in a calmer state it’s a good idea for you to set the discussion mood: What you want to convey is that the world will not end because of a poor grade.
- Try to listen a lot and say very little.
- Say: “No, I’m being radically fair. I hold everyone to exactly the same standards. It would be unfair for me to have a different standard for you.”
- Do not grant any exceptions or extra credit unless you are prepared to extend those offers to every student
- Remind them that a failed course comes off the transcript if a course is repeated
The screamers
- Do not engage an angry student. If the student is red-faced with fury, you should adamantly refuse to discuss any issue at all until he (rarely she!) is under control.
- Say: “You are very angry right now. Let’s discuss these issues after you calm down a bit.”
- If the student persists, you should insist that he leave your office; if he does not, you should walk to your door toward the security of the hallway where other faculty can intervene (or call campus security, if necessary).
- Make others aware of the incident.
Final note: Impose a 24-hour moratorium on conversations about graded work. “I am happy to discuss an exam or paper with my students, but only after they have had a chance to look over and process the feedback that they have received.”
Source: http://www.insidehighered.com/advice/instant_mentor/weir24
